Privacy Policy
1. Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Register for an account or use our services
- Contact us through forms, email, or phone
- Subscribe to our newsletters or marketing communications
- Participate in surveys, contests, or promotional activities
- Make purchases or transactions
- Apply for employment or submit business inquiries
This information may include your name, email address, phone number, mailing address, payment information, company details, and any other information you choose to provide.
Information Automatically Collected
When you visit our website or use our services, we automatically collect certain information, including:
- Device information (IP address, browser type, operating system, device identifiers)
- Usage data (pages visited, time spent, click patterns, referral sources)
- Location information (general geographic location based on IP address)
- Technical data (screen resolution, language preferences, time zone)
Information from Third Parties
We may receive information about you from third-party sources, including:
- Social media platforms when you connect your accounts
- Business partners and affiliates
- Public databases and marketing partners
- Analytics and advertising services
2. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: When you have given clear consent for specific processing activities
- Contract: To perform our contractual obligations to you
- Legitimate interests: For our legitimate business interests, balanced against your privacy rights
- Legal obligation: To comply with applicable laws and regulations
- Vital interests: To protect your or someone else's vital interests
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing, maintaining, and improving our services
- Processing transactions and managing your account
- Communicating with you about our services, updates, and support
- Sending marketing communications (with your consent)
- Analyzing usage patterns and optimizing user experience
- Preventing fraud, abuse, and security threats
- Complying with legal obligations and resolving disputes
- Conducting research and development
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating our business, including payment processors, hosting providers, analytics services, and customer support tools.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.
Consent
We may share your information with your explicit consent for specific purposes not covered in this policy.
5. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including standard contractual clauses and adequacy decisions.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and employee training
- Incident response procedures
However, no security system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:
- The type of information and how it is used
- Legal and regulatory requirements
- Our legitimate business interests
- Your preferences and requests
8. Cookies and Tracking Technologies
This website uses the tools below. Analytics and advertising tools load only after you choose “Accept all” (or switch them on under “Choose”) in the privacy banner. “Reject all” keeps them off. You can change your choice at any time with the “Your Privacy Choices” link at the bottom of every page.
Tools that load only with your permission
- Google Analytics (Google LLC): measures how visitors use the site, including pages viewed, time on page, device and browser type, approximate location from IP address, and the page that referred you. Cookies: _ga, _ga_*. Opt out: Google Analytics opt-out.
- Google Ads conversion tracking and remarketing (Google LLC): tells us whether our Google ads led to a call or an online check-in, and may show our ads to past visitors. On pages about sensitive health topics, ad personalization is turned off. When this tool is on, visitors who arrive from a Google ad may see a Google forwarding phone number so calls from ads can be counted. Cookies: _gcl_au. Manage ads: Google Ad Settings.
Tools needed for the site to work
- Online check-in: when you request a visit, the details you enter are sent to the clinic through a third-party scheduling and patient-communication platform. If you allowed advertising, the request also notes the ad or campaign that brought you to the site.
- Directions: “Directions” links open Google Maps in a new tab, where Google’s privacy policy applies.
Content from other companies on our pages
- Google Maps (Google LLC): the maps on our locations, contact and clinic pages are loaded from Google, so Google receives your IP address and browser details when a map appears. Google's privacy policy applies.
- Reviews widget (Trustindex): the review sections show our Google reviews through a widget loaded from Trustindex, which receives your IP address and browser details when it loads.
Browser signals and your stored choice
We treat a Global Privacy Control (GPC) signal from your browser as a request to opt out of advertising. This website does not respond to “Do Not Track” signals, because there is no common standard for them. Your choice is stored in a cookie named vis_consent for 12 months.
9. Online Booking and Health Information
When you book a visit on this website, we ask for the details the clinic needs to hold your time and prepare for your visit:
- The patient's first and last name and date of birth
- A mobile phone number and, if you choose, an email address
- The clinic, the visit type (in person or video) and the time you pick
- The main reason for the visit, any note you add, and how you plan to pay (insurance plan or self-pay)
- Whether you agreed to receive text messages
We use these details only to schedule and confirm your visit, to contact you about it and to prepare for your care. They are sent to the clinic through a third-party scheduling and patient-communication platform that works on our behalf. After you book, the clinic's check-in system may text you to confirm your visit or, for a video visit, to send the link.
Information about your health that you give the clinic, including the reason for your visit, is protected health information. How the clinic uses and shares it is explained in our Notice of Privacy Practices.
We do not send your name, phone number, email address, date of birth, reason for visit or notes to Google Analytics, Google Ads or any other analytics or advertising company. If you allow analytics, those tools do record the addresses of the pages you view, and a page address can name a service or a test.
10. Text Messages
On the booking form you can choose to get text-message reminders and visit updates. Saying yes is optional and is not needed to book a visit. How often you get messages depends on your visit. Message and data rates may apply. Reply STOP at any time to stop messages, or call us at (630) 324-6825 for help.
We do not sell your mobile number or share it, or your agreement to receive texts, with other companies for their own marketing.
11. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Rectification: Request correction of inaccurate or incomplete information
- Erasure: Request deletion of your personal information
- Restriction: Request limitation of processing in certain circumstances
- Portability: Request transfer of your data in a structured format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Withdraw consent for processing based on consent
To exercise these rights, please contact us using the information below. We will respond to your request within the timeframe required by applicable law.
12. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
A parent or legal guardian may book a visit for a child and enter the child's name and date of birth. We use that information only to schedule and provide the child's care, as described in this policy and our Notice of Privacy Practices.
13. Third-Party Links and Services
Our website may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you use.
14. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes through prominent notice on our website or direct communication. The "Last updated" date indicates when the policy was last revised.
15. Contact Us and Data Protection Officer
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:
Company: Urgent Care Center of Westmont
Phone: (630) 324-6825
Website: https://immediatecarewestmont.com
Email: info@immediatecarewestmont.com
Mail: Urgent Care Center of Westmont, 29 N Cass Ave, Ste A, Westmont, IL 60559
