Frequently asked questions about urgent care in Westmont, IL
Here are answers to the questions patients ask Urgent Care Center of Westmont most, grouped by topic: visits and booking, insurance and cost, tests, kids, work and our two Westmont, IL locations. Walk-ins are welcome 7 days a week, and you can call (630) 324-6825 whenever we are open.
Walk-ins are welcome at both clinics, and online booking is available for the main clinic.
Self-pay visits start from $125; call (630) 324-6825 to confirm your insurance plan.
X-ray is available only at 29 N Cass Ave, Ste A, Westmont, IL.
We offer non-DOT work physicals and drug tests only.
Visits and booking
What should I bring to urgent care?
Bring a photo ID, your insurance card (front and back), a list of your medicines and allergies, and any school, sports or work forms. For a child, bring the parent or guardian's ID and the child's vaccine record. If you are paying yourself, tell the front desk at check-in. Our what to bring checklist has the full list.
Do I need an appointment?
No. Walk-ins are welcome at both clinics during open hours: Monday to Friday 9 AM to 6 PM and Saturday and Sunday 9 AM to 5 PM. If you would rather pick a time before you leave home, you can book a visit online for our main clinic at 29 N Cass Ave.
What do you say when you walk into urgent care?
Tell the front desk your name, your main symptom and when it started, for example 'sore throat and fever since yesterday.' Mention what worries you most, any medicine allergies, and whether you could be pregnant. You do not need medical words. Plain, honest details help the clinician decide what to check first.
What are valid reasons to go to urgent care?
Urgent care is for problems that need care today but are not life-threatening. Common examples are sore throats, coughs, fevers, ear pain, pink eye, urine infections, rashes, sprains, minor burns and cuts that may need stitches. MedlinePlus lists colds, earaches, sprains and minor cuts as good fits. Physicals, vaccines and lab tests are also good reasons to visit.
What is considered urgent but not an emergency?
Urgent means it should be checked today but is not a threat to life or limb. A painful ear, a twisted ankle you can still put some weight on, or a cut that may need stitches are urgent. Chest pain, trouble breathing, stroke signs and heavy bleeding are emergencies, so call 911. Our urgent care or ER tool can help you decide.
Does urgent care give doctors' notes?
Yes. If you need a note for work or school, ask during your visit. The clinician can document that you were seen and, when appropriate, recommend time off or activity limits. Ask before you leave so the note matches your visit. If your school or employer has its own form, bring it with you.
Can I go to urgent care for tooth pain?
You can, but urgent care cannot fill, pull or repair teeth, so you will still need a dentist. Our clinicians can examine the area, look for signs that an infection is spreading, and recommend treatment, which may include prescription medicine when appropriate. Swelling that spreads toward the eye or neck, or trouble breathing or swallowing, needs the emergency room.
Insurance and cost
Do you need insurance to go to immediate care?
No. You can be seen without insurance. Self-pay visits at Urgent Care Center of Westmont start from $125, and tests or X-rays may add to the cost. Ask at check-in what your visit is likely to cost. Uninsured and self-pay patients can also ask for a Good Faith Estimate of expected charges.
Which insurance plans do you accept?
We work with Blue Cross Blue Shield (PPO), BCBS Advocate Good Samaritan (HMO), BCBS Medicaid Community, Cigna, Humana, UnitedHealthcare, Medicare, Meridian, CountyCare, Multiplan/PHCS, ACPN, USAMCO and State of Illinois Benefit Plans. Plans change, so call (630) 324-6825 to confirm yours before you come in.
How much does urgent care usually cost?
It depends on your insurance and the care you need. With insurance, you usually pay a copay, or part of the bill until you meet your deductible. Without insurance, our self-pay visits start from $125, and tests, X-rays or procedures can add to that. Our cost and insurance page explains the details.
Is urgent care cheaper than the ER?
For problems that are not emergencies, usually yes. MedlinePlus notes that emergency department care can cost much more than the same care in a provider's office. That is why urgent care is a sensible choice for colds, sprains and minor cuts. For a true emergency, cost should never stop you: call 911 or go to the nearest emergency room.
What is a Good Faith Estimate?
A Good Faith Estimate is a written estimate of expected charges. Under the federal No Surprises Act, providers usually must give one to uninsured or self-pay patients who ask for it, or who schedule care at least three business days ahead, as CMS explains. See our Good Faith Estimate page for how to request one.
Tests and results
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What tests can urgent care do?
We run rapid swab tests for strep, flu, COVID-19 and RSV, plus urine tests and a mono test, during your visit. We also collect blood and urine samples for lab tests such as blood counts, thyroid and cholesterol panels, A1C, TB blood tests and STD tests. See our full tests and lab work list.
Can urgent care do X-rays?
Yes, at our main clinic. Urgent Care Center of Westmont has on-site X-ray only at 29 N Cass Ave, Ste A, Westmont, IL. The Jewel-Osco clinic does not have X-ray. X-ray helps check for broken bones, joint injuries and pneumonia. If you think you need one, go straight to the Cass Ave clinic.
Can urgent care do blood work?
Yes. Both of our clinics collect blood samples, which are sent to the lab. Common tests include blood counts, cholesterol, thyroid, A1C for diabetes and some infection tests. Some tests need you to skip food first, so ask how to prepare. Bring any lab order from your doctor or employer.
How will I get my test results?
For tests run during your visit, your clinician will go over the result with you. For samples sent to the lab, ask at your visit how and when you will be contacted. If you have questions about a result later, call (630) 324-6825 with your full name and date of birth ready.
Can I get tested for STDs privately?
Yes. We offer confidential STD testing, including tests for chlamydia, gonorrhea, HIV, herpes, syphilis and hepatitis. Your results are private and protected under federal law. Tell the front desk you would like testing, or call first with questions. Learn more on our STD testing page.
Kids and teens
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Do you see children?
Yes. We care for children and adults at both clinics, for fevers, ear pain, sore throats, rashes, coughs and minor injuries. Bring the parent or guardian's ID, your child's insurance card and vaccine record, and a list of any medicines. Learn more about our pediatric urgent care.
When should I take my child to urgent care for a fever?
Bring an older baby or child in if the fever comes with ear pain, a sore throat, painful peeing or a rash, or if your child seems more tired or uncomfortable than you would expect. The American Academy of Pediatrics says how your child acts matters more than the number. A baby under 3 months with a temperature of 100.4°F or higher needs the emergency room right away.
Can my child get a school or sports physical?
Yes. We do school, sports and camp physicals. Bring the school or league form, your child's vaccine record, and glasses if they wear them. The clinician reviews health history, checks vital signs and vision, examines your child and completes the form. Bring every page of the form so nothing is missed.
Should I go to the pediatrician or urgent care?
Call your pediatrician first for checkups, ongoing problems and questions that can wait. Come to urgent care when your child needs care today and the pediatrician cannot see you, for example ear pain, a sprain or a cut that may need stitches. The American Academy of Pediatrics recommends the ER for serious breathing trouble, seizures or a head injury with vomiting.
Work and employer questions
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Do you do pre-employment physicals?
Yes. We do non-DOT pre-employment physicals. The exam usually includes a health history, vital signs, vision and hearing checks, and a physical exam focused on the job. Many employers add a drug screen or TB test. Bring your employer's form and a photo ID. Details are on our pre-employment physical page.
Do you offer DOT or non-DOT physicals?
Non-DOT only. We do not perform DOT physicals or DOT drug tests. Commercial drivers and other workers covered by U.S. Department of Transportation rules need a DOT-certified provider. For all other jobs, we offer non-DOT employment physicals, non-DOT drug testing, work injury care and return-to-work exams.
Can I go to urgent care for a work injury?
Yes, for injuries that are not emergencies, such as sprains, strains, cuts and minor burns. Report the injury to your employer, then come in. Our clinicians examine and treat the injury and document your visit and any work limits. X-ray is at our Cass Ave clinic. See workers' compensation care.
Can my employer set up an account?
Yes. Employers can set up an account for pre-employment physicals, non-DOT drug testing, work injury care and return-to-work exams. Call (630) 324-6825 to talk about the services you need, how many employees you expect to send, and how you want results shared. More on our for employers page.
Our locations
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Where are your clinics?
We have two clinics in Westmont, IL. The main clinic, Urgent Care Center of Westmont, is at 29 N Cass Ave, Ste A, Westmont, IL 60559. Immediate Care Center of Westmont Inside Jewel-Osco is at 4 E Ogden Ave, Westmont, IL 60559. Our main number, (630) 324-6825, books visits at either clinic, and the Jewel-Osco clinic also has its own line, (630) 541-6113. Compare them on our locations page.
Which location has X-ray?
Only the main clinic at 29 N Cass Ave, Ste A, has X-ray. If you hurt a bone or joint, or your clinician may want a chest X-ray, go there. The Jewel-Osco clinic handles illness visits, lab collection, physicals and vaccines, and can direct you to Cass Ave if imaging is needed.
Are you open on weekends?
Yes. Both clinics are open 7 days a week. Weekend hours are Saturday and Sunday from 9 AM to 5 PM, and weekday hours are Monday to Friday from 9 AM to 6 PM. If you plan to come on a holiday, call (630) 324-6825 first to confirm we are open.
Is Urgent Care Center of Westmont the same as Immediate Care Center of Westmont?
Yes. Urgent Care Center of Westmont, also known as Immediate Care Center of Westmont, is one practice with two clinics. Urgent Care Center of Westmont is the name of our main clinic and its Google listing. Immediate Care Center of Westmont is the name in our website address and logo.
Common questions
What should you not go to urgent care for?
Do not go to urgent care for chest pain, trouble breathing, stroke signs, heavy bleeding, a seizure, a severe head injury or a badly broken bone. These need 911 or the nearest emergency room. Urgent care also does not replace your regular doctor for ongoing conditions, or a dentist for repairing teeth.
Is it faster to go to the ER or urgent care?
Emergency rooms treat the most serious patients first, so people with minor problems can wait longer there. We do not post wait times, because they change with how many people come in. Booking online lets you pick a visit time at our main clinic. If you have emergency signs, skip urgent care and go to the ER.
What is the slowest time to go to urgent care?
It changes from day to day and is hard to predict. Rather than guessing, you can book online to choose a time at our main clinic, or call (630) 324-6825 and ask before you come. Our article on the busiest day of the week for urgent care explains common patterns.
Do you offer telehealth?
Yes, for some concerns. Call (630) 324-6825 to ask about a telehealth video visit and how to connect. Video visits work when talking and looking are enough to decide next steps. If you need an exam, a test or an X-ray, the clinician will ask you to come to one of our clinics.
Do you treat older adults?
Yes. We see adults of every age, and Medicare is on our list of accepted plans. Bring a full list of medicines, including vitamins and over-the-counter products, and a family member if that helps. For ongoing conditions, keep your regular doctor in the loop, and ask for a copy of your visit record to share.
Can I go to urgent care for tooth pain?
Yes. We can examine you, check for a spreading infection, help with pain and prescribe medicine when appropriate. We don't do dental work, so you will still need a dentist to fix the tooth. Our tooth pain guide explains what to do tonight and when the ER is the right place.
