Telehealth In Westmont, IL

MedlinePlus (from the National Library of Medicine) describes telehealth as health care delivered from a distance using phones, computers or other devices. A “virtual visit” by phone or video chat is the most common type.

• Questions about new, mild symptoms such as a stuffy nose, mild cough or a minor rash
• Deciding whether a problem can wait, needs an in-person visit or needs emergency care
• Follow-up questions after a recent in-person visit
• Questions about refilling a medicine you already take

Telehealth has limits. A provider cannot listen to your lungs, look in your ears or run a rapid test through a screen. We will tell you honestly when a virtual visit is not enough.

Call us at (630) 324-6825 to ask about a telehealth visit and how to connect. Before your visit:

• Find a quiet, private spot with good light and a charged phone or computer
• Write down your symptoms, when they started and what you have tried
• Have a list of your current medicines and allergies nearby
• If you can, take your temperature before the visit

If your provider decides you need an exam, a lab test or imaging, you can come to our clinic. On-site X-ray imaging is available only at our main clinic at 29 N Cass Ave, Ste A, Westmont, IL 60559.

Telehealth is not for emergencies. Call 911 or go to the nearest emergency room for:

• Chest pain or pressure, or trouble breathing
• Signs of stroke: face drooping, arm weakness, trouble speaking, sudden loss of balance or vision (think B.E. F.A.S.T.)
• Severe bleeding, a serious injury or a head injury with confusion
• Fainting, new confusion or being hard to wake up
• Swelling of the lips, tongue or throat after a sting, food or medicine

These in-person services pair well with a virtual visit:

• Walk-in urgent care for illness and minor injury
• Primary care for ongoing health needs
• Lab testing when you need bloodwork or other tests
• Skin rash evaluation and treatment

Patients reach us from towns across DuPage and Cook counties, including Clarendon Hills, IL, Downers Grove, IL, Hinsdale, IL, Darien, IL and Western Springs, IL. If a virtual visit turns into an in-person visit, both of our Westmont, IL locations welcome walk-ins Mon–Fri 9 AM–6 PM and Sat–Sun 9 AM–5 PM.

Coverage for telehealth depends on your insurance plan. MedlinePlus notes that not every insurer pays for every telehealth service, so call (630) 324-6825 to confirm before your visit. We accept most major plans, including Blue Cross Blue Shield, Cigna, Humana, UnitedHealthcare and Medicare. See our cost and insurance page for the full list, or our self-pay urgent care pricing if you do not plan to use insurance.

Is a video visit as good as coming in?

For some concerns, yes. For others, an exam or test is needed. Your provider will tell you if you should come in.

Can children have a telehealth visit?

Call us to ask. For a sick child who needs an exam, our pediatric urgent care is open to walk-ins.

What if my symptoms get worse after the visit?

Call us or come in. If you have warning signs such as trouble breathing or chest pain, call 911.

How do I start?

Call (630) 324-6825. If you would rather be seen in person, you can check in online for a walk-in visit.